Contact Us

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Frequently Asked Questions

Please read our FAQ before sending us a message.

No price is ever displayed on your shipping label for orders that shipped via YunExpress, 4PX, J&T, YDH, or DHL. However, for orders that shipped via EMS, there’s a price shown on the outside of the package due to shipping regulations.

Regarding orders that shipped via FedEx to other countries except for the US, there’s no price shown on the shipping label. However, there’s an invoice attached due to shipping regulations.

Since we don’t know the quantity and types of your warehouse order until you place it, we can’t give an estimated fulfillment time for your reference. However, you’ll receive an email from us once we complete it.

Once your inventory order is submitted, you can’t modify the information about products.

Nope. However, if your inventory products have quality issues, we’ll provide a replacement or refund for free. Any questions, please contact us at support@flexcreate.ai.

To support your brand business, we don’t charge stock and handling fees so far. Any changes will let you know in the future.

No. Special Offer products cannot be stacked with sample order discounts to use.

Send us an email

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    Address:

    Room 3F-22, Group A, Qianhai Shenzhen Hong Kong Innovation Center, No. 4008 Menghai Avenue, Nanshan Street, Qianhai Shenzhen Hong Kong Cooperation Zone, Shenzhen